• The product must be purchased directly from our website.
• The product must be in its original condition, unused, and in its original packaging.
• The return request must be made within [7] days of the purchase date.
• The product must not be a non-returnable item (e.g., software, downloadable products, custom-built systems).

2. Return Process If you meet the return eligibility criteria, please follow these steps:

• Contact our customer support team within the specified return period to initiate a return request. Provide your order details and reason for the return.
• Our customer support team will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
• Ship the product back to us using a trackable shipping service. You will be responsible for the return shipping costs.
• Once we receive the returned product and verify its eligibility, we will process the refund.

3. Refund Process Refunds will be processed according to the original payment method used for the purchase. The following conditions apply:

• If you paid by credit card, the refund will be issued to the same credit card used for the purchase.
• If you paid by bank transfer or other offline methods, we will request the necessary information to process the refund.
• The refund will be processed within [12] business days after receiving the returned product and confirming its eligibility.
• Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment processor.

4. Non-Returnable Items Certain items are non-returnable and non-refundable, including but not limited to:

• Software products or licenses.
• Downloadable or digitally delivered products.
• Products that have been customized or built-to-order according to your specifications.

5. Damaged or Defective Products If you receive a damaged or defective product, please contact our customer support team immediately. We will provide assistance and resolve the issue by either offering a replacement or initiating a refund, depending on the situation.

6. Change of Mind We understand that preferences may change after a purchase. However, we encourage you to review the product details and specifications before making a purchase. We do not offer returns or refunds for products based on a change of mind.